Call Center: + 48 608 621 286

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Returns and complaints


Right of withdrawal

You have the right to withdraw from this contract within one month without giving reasons.


The withdrawal period is one month from the date on which you or a third party indicated by you has taken possession of the goods. To exercise your right of withdrawal, you must inform us by a clear statement (eg a letter consigned by post, telephone or e-mail) about your decision to withdraw from this contract.


The withdrawal must be sent to:

MIA Iwona Margańska

ul. gen. Władysława Sikorskiego 33

64-980 Trzcianka

Telefon: +48 608 621 286



You can sure use the attached model withdrawal form that is not prescribed. If you make use of this option, we will provide you with immediate email confirmation of receipt of such a withdrawal.

To safeguard the withdrawal period it is enough that you send your communication concerning the exercise of the right before the end of the withdrawal period.

Consequences of the right of withdrawal

If you withdraw from this contract, we will reimburse all payments which we received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different method of delivery than offered by us - cheapest standard delivery), immediately and not later than within fourteen days from the date on which we have  received the notification about your withdrawal of this contract with us.

We can withhold the reimbursement until we have received the returned goods back, or until you have provided proof that you have returned the goods, whichever date is the earlier. For the repayment, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise. In no event will be calculated to you the fees account of this repayment.


You have to return the goods or to pass immediately and in any event not later than fourteen days from the date on which you inform us about the withdrawal of this contract to us (at the above mentioned address). The deadline is met if you send the goods before the deadline of fourteen days.

You carry the direct costs of returning the goods.

Please send back only sufficiently stamped packages.

With packages with unpaid shipping we will deduct the postage charged by the post and extra postage from the refund.

You just have to pay for any diminished value of the goods if the value loss is due to an unnecessary use of them to test the nature, characteristics and functioning of the goods.